Copy Service Frequently Asked Questions

• Your request needs to be serve to Records Source —with an initial processing fee of $15. This fee must be payable to Records Source. Without this fee, your request for records will not be processed.
• Our doctors provide treatment to patients at different medical facilities. Treating doctor's name and address must be included in your request.
• Your request must be directed to the medical facility, Records Source is not a treating medical facility.
• We required individual requests for Medical, Physical Therapy, Billing and X-Rays records —as each file item is retrieved and processed separately.

There is no need to spend the time, money on gas, or postage fees to serve us your request for records. E-serve us, it's faster, easier and convenient. An Affidavit of Electronic Service will be provided by fax and email as soon as you paid the fifteen $15 Initial Processing Fee.

If you are not a registered user, please Sign Up today.

All requests are subject to fifteen (15) business days turnaround. However, some will be completed sooner, depending on the file situation.

You can always check the status of your request from our Online Status Portal, all you need is your unique Reference Number and the patient's Date of Birth.

As soon as your request is complete, we will send you an email notification. You can download files as many times as you need for only five days, from the notification notice.

After this time frame, your file is no longer available. If for whatever reason we re-upload a file, we will charge you an upload fee.

You will contact Records Source for any questions regarding records. As soon as your request for records has been served properly, we will contact you by email.

***** Records Source Email Notifications *****

You can always check the status of your request from our Online Status Portal, all you need is your unique Reference Number and the patient's Date of Birth.

You can easily pay for records online. Most of our medical providers accept digital payments through the PayPal Payment Gateway, and you don't need a PayPal account to pay for records.

***** PayPal Checkout Help Center *****

If you have made payment for records by check, please email a copy of the cleared check (front and back). As soon as we verify your information, records will be made available to download.

Avoid processing delays, do not serve the medical provider, they will not process your request. If you choose to serve the medical provider, it will take us more days to start the process of your request.

Update your records and serve your request to Records Source. Find out if Records Source is the authorized release of information for a medical provider by visiting our Doctor's Directory.

***** Records Source Doctor's Directory *****